Paul is the driving force behind Tip Top Garage, bringing decades of hands-on experience, leadership, and passion for the motor trade. Starting as an apprentice panel beater, he worked his way up through senior roles including Bodyshop Manager and Service Manager, building a strong reputation for delivering high standards and improving performance.

With a rare blend of technical expertise and business insight, Paul has extensive knowledge across bodywork, mechanical repairs, and workshop operations. He’s a natural problem-solver who’s always ready to get stuck in and support the team.

Over the years, he has held senior roles including Bodyshop Manager and Service Manager, leading large teams, improving systems, and consistently delivering outstanding results. His ability to combine technical expertise with strong business acumen has seen him increase productivity, profitability, and customer satisfaction wherever he’s worked.

As co-founder of Tip Top Garage, Paul’s vision has always been simple: to create a garage people can trust—where quality workmanship and honest customer service come as standard.

Nick keeps everything running smoothly at Tip Top Garage, combining hands-on mechanical experience with strong leadership of the workshop team.

With a background in senior roles at national motor companies, he brings a wealth of knowledge in workshop operations, team development and delivering a high standard of customer service. He leads from the front, ensuring every job is completed safely, efficiently and to the highest standard.

A qualified technician and Class 4 & 7 MOT tester, Nick has a keen eye for detail and takes pride in doing things properly – giving customers confidence they’re in safe hands.

Likes: Biscuits with a brew
Speciality: Clutches & keeping the workshop running like clockwork

Glyn is a skilled Technician and MOT Tester with a strong background in mechanical engineering and a real eye for detail. He’s an important part of the workshop team, carrying out thorough inspections, diagnostics, servicing, and repairs to a consistently high standard.

With experience across both automotive and engineering environments, Glyn brings a methodical approach to fault-finding and problem solving. He’s confident using diagnostic equipment and takes pride in identifying issues accurately and efficiently.

Glyn takes real pride in doing the job properly, communicating clearly with customers, and helping them understand their vehicle’s needs—something our customers really value.

Likes: A well-organised workshop and getting stuck into a tricky diagnosis
Speciality: Suspension diagnostics and precision fault-finding

Gemma became part of the Customer Service team in February 2022 and stepped up to  Supervisor in 2025. 

Gemma joined Tip Top Garage with over 16 years’ experience in customer service, administration and compliance roles. Highly organised and calm under pressure, she helps keep the front desk running smoothly while supporting the team and making sure customers receive clear, helpful advice about their vehicles.

With a strong background in the insurance industry, Gemma brings great attention to detail, excellent communication skills and a real focus on customer care. She’s brilliant at juggling the busy day-to-day flow of bookings, queries and paperwork while keeping everything organised behind the scenes.

LIKES: Live music and showing off her creative side with face painting. 

SPECIALITY: Making sure every customer receives a fair,  competitive estimate.

Fun fact: Gemma can answer the phone, greet a customer, check the diary and solve a problem all at the same time — we’re still not entirely sure how she does it! 😄

Lisa joined the Tip Top Garage team in January 2026 as one of our Customer Service Advisors and is often one of the friendly voices greeting customers when they call or arrive at the garage.

With a strong background in sales and customer communication, Lisa is great at helping customers feel welcome and making sure they have the information they need. She’s highly organised, approachable and enjoys keeping things running smoothly between customers and the workshop team so that everyone has the best experience possible.

Lisa also speaks Spanish and is very confident using digital systems, helping us keep our front-of-house communication efficient and professional.

Likes: Travel, good food and spending time with family and friends.

Speciality: Looking after customers and making sure everything runs smoothly from booking to collection.

Fun fact: Lisa never sits still for long and always has the next adventure, trip or plan lined up!

Calin is a motivated and hardworking apprentice who brings great energy and enthusiasm to the workshop every day. Currently studying Level 2 Vehicle Maintenance at Coleg Cambria, he’s building a strong technical foundation alongside his hands-on experience at Tip Top Garage.

During his time with us, Calin has quickly developed practical skills across a wide range of tasks—from servicing and brake work to assisting with diagnostics and general workshop duties. He’s always willing to learn, takes pride in doing a job properly, and is known for being reliable, organised and a real team player.

Calin also stands out for his positive attitude and communication skills, whether supporting the technicians in the workshop or helping ensure customers feel looked after.

Likes: Xbox, music and a good laugh with the team
Speciality: Tyre fitting, workshop support and making a great cup of tea ☕