About Tip Top
Your friendly, local garage!
However, I paid the investigation fee (£48.50) when I dropped off the vehicle. After the work had been done, the fee was added again to the invoice, which unfortunatly I had paid by bank transfer so I could collect my vehicle after working hours.
I contacted the garage, and they said they would issue a refund, but never did.
Update: The issue has been resolved after a thorough investigation by Pam. Thank you very much!
Thanks for all your help x
Will definitely be back
They said they could diagnose the problem Hopefully in the spare half hour slot that day.
The team were very polite and professional.
After they checked out my car they gave me a quote to cover all possibilities that may arise.
The car was booked in the next day. The work was completed to the quote given.Which was great news.
I would highly recommend the tip top team. It's a rare to find such a very good service.
Tip top!.
Thankyou.
R.E.
just as they opened. Paul booked me in and the car was diagnosed within minutes and I was sent to the main dealer to have rectification carried out on manufactures warranty. A real lifesaver - thanks guys and girls x
The price was great value for money compared to the other garages I got quotes from.
🙂
Please support your local businesses
Thank you
Have used this company many times over the years.
My husband had a problem, which was nothing to do with garage but he needed help asap. I rang up they said to go down there that afternoon.
The problem was solved very quickly and cannot thank them enough.
Such a refreshing change to deal with friendly, helpful people. Family run local businesses are most definitely the best to deal with.
Thank you
Good price will use again
Thanks to all at Tip Top
Service Centre.
The only reason for not giving 5 stars is the way their invoice is set out. It would be more helpful and a lot clearer if the invoice showed
Parts and cost
Labour and cost
Vat
Total.
I just felt that the invoice was unclear.
Thanks for sorting my aircon out. Much appreciated.
Thank you
Tip Top saved the day again for me recently. Nice to have professionals you can trust to do a great job. Have nothing but good things to say about them and they are our go to garage.
Gemma & Helen on reception are both warm & friendly and very knowledgeable. Gemma has been a star pricing and locating all the parts we’ve needed and really understands what we need.
Nathan the mechanic has been brilliant at giving the appropriate expertise and care to our beloved camper. He has also given us good advice and we really feel we can trust his expertise, knowledge and work.
We would highly recommend Tip Top Garage, the workmanship and their professionalism from reception through to the mechanics is next to none.
Ian & Judith
Failed MOT £236 plus needed investigation into parking break efficiency, shown my garage the list of ‘fails’ and took it to him same day, half the stuff did not need doing! My parking break is perfect.
Next day my car had work that actually needed doing & re-tested for £100. Would not recommended sadly
Ordered my tyres(18 inch for Tiguan) through Asda(on line). Far cheaper than anywhere else in the Flint/Chester area. Fitting booked on line at a time that suited me. Ladies in reception were very pleasant and as good sense of humour. Obviously a favourite with the community as some people were greeted with first names and a bit of banter. Everyone collecting or dropping off had the work clearly explained. Waiting area is pleasant, clean and tidy...and comfortable. Tyre fitting took about 30 minutes.
100%recommended.
I can't speak for the MoT or repairs side because I didn't call on those services but the impression it left with me is it should be very good (comment based on seeing a few repeat customers while I was waiting, the cleanliness of the place, politeness, efficiency)
Please can you just also say special thanks to Gemma. She has been an absolute star.
5 stars is not nearly enough to show how good this garage is 😊
Also had MOT and full service the following week.
Excellent service by the whole team. Reception staff so helpful and efficient. Mechanic listened to the problem and found it straight away.
I cannot speak more highly of this garage and would recommend it to anyone.
Excellent service. Thank you so much.
Kind regards
Sonia.
Ordered them and then got them fitted.
It’s why they deserve everyone’s support.
About Us
Your friendly, local garage in Flintshire!
Paul and Pamela Worley, a husband and wife team, started trading 12 years ago. It all began when Tip Top was started as a bodyshop in Flintshire, providing exceptional quality car body repairs and paint jobs. As demand for their quality repairs and excellent customer service grew, so did the business. Their aim is to build faith, trust and confidence in the garage industry and to provide a safe and rewarding work environment for their employees.
In autumn 2017 we relocated to Flint, taking over what was once Flint Service Station, overlooking our gorgeous North Wales countryside. We expanded our business to include a mechanical repair workshop and MOT centre, and were thrilled to welcome many of the existing staff into our team, bringing their years of skill and enthusiasm.
Private and business customers are all welcome at our centre in Flint. And, some of our staff are up for a chat in Welsh if you fancy it!
The Team
Paul is the driving force behind Tip Top Garage, bringing decades of hands-on experience, leadership, and passion for the motor trade. Starting as an apprentice panel beater, he worked his way up through senior roles including Bodyshop Manager and Service Manager, building a strong reputation for delivering high standards and improving performance.
With a rare blend of technical expertise and business insight, Paul has extensive knowledge across bodywork, mechanical repairs, and workshop operations. He’s a natural problem-solver who’s always ready to get stuck in and support the team.
Over the years, he has held senior roles including Bodyshop Manager and Service Manager, leading large teams, improving systems, and consistently delivering outstanding results. His ability to combine technical expertise with strong business acumen has seen him increase productivity, profitability, and customer satisfaction wherever he’s worked.
As co-founder of Tip Top Garage, Paul’s vision has always been simple: to create a garage people can trust—where quality workmanship and honest customer service come as standard.
Speciality: Problem solving & vehicle repair expertise
Likes: A challenge and getting stuck into any job
Fun fact: If there’s a tricky fault no one else can solve… Paul’s already halfway to fixing it!
Pam is the driving force behind the smooth running of Tip Top Garage, combining a wealth of experience in customer service, business management, and operational excellence to keep everything on track.
With a strong background in public sector leadership and policy development, Pam brings a unique level of organisation, structure, and professionalism to the garage environment. Since co-founding the business, she has played a key role in building the systems, processes, and customer-first approach that Tip Top Garage is known for today.
Pam oversees everything from customer service and marketing to HR, accounts, and day-to-day operations—always with a focus on quality, efficiency, and making every customer feel valued and looked after. Her attention to detail and passion for creating a positive experience helps ensure the garage runs like clockwork behind the scenes.
Friendly, approachable, and proudly community-focused, Pam is also a fluent Welsh speaker and loves connecting with customers on a personal level.
Likes: Happy customers, organised to-do lists, and finding a better way of doing things.
Speciality: Turning chaos into calm! From customer journeys to behind-the-scenes processes, Pam loves making everything run smoother and smarter.
Fun Fact: Pam swaps the office chair for a mountain bike whenever she can—and if she’s not on two wheels, she’s probably behind a sewing machine creating something amazing.
Nick keeps everything running smoothly at Tip Top Garage, combining hands-on mechanical experience with strong leadership of the workshop team.
With a background in senior roles at national motor companies, he brings a wealth of knowledge in workshop operations, team development and delivering a high standard of customer service. He leads from the front, ensuring every job is completed safely, efficiently and to the highest standard.
A qualified technician and Class 4 & 7 MOT tester, Nick has a keen eye for detail and takes pride in doing things properly – giving customers confidence they’re in safe hands.
Likes: Tea, biscuits and a workshop that’s firing on all cylinders.
Speciality: Keeping the workshop running like clockwork, solving tricky clutch problems and helping the team perform at their best.
Fun Fact: Nick can usually tell what’s wrong with a car before the bonnet’s even open… although he still can’t fix the office biscuit tin staying full!
Craig joined Tip Top Garage in 2026, bringing over 20 years of experience in the motor industry. Having progressed from apprentice to Assistant Manager, he has developed extensive expertise in workshop operations, customer service and team leadership.
As our Assistant Manager, Craig works closely with both our technicians and customer service team to ensure repairs are planned efficiently, customers are kept informed and every vehicle receives the highest standard of care.
Craig is passionate about delivering honest advice, exceptional customer service and helping to create a positive experience for both our customers and colleagues. His wealth of knowledge and commitment to continuous improvement make him a valuable member of the Tip Top Garage team.
Likes: Helping customers and finding the best solution for every vehicle.
Speciality: Workshop organisation, customer care and keeping everything running like clockwork.
Fun Fact: Has completed the Chester 10K – so he’s no stranger to going the extra mile!
Glyn is a skilled Technician and MOT Tester with a strong background in mechanical engineering and a real eye for detail. He’s an important part of the workshop team, carrying out thorough inspections, diagnostics, servicing, and repairs to a consistently high standard.
With experience across both automotive and engineering environments, Glyn brings a methodical approach to fault-finding and problem solving. He’s confident using diagnostic equipment and takes pride in identifying issues accurately and efficiently.
Glyn takes real pride in doing the job properly, communicating clearly with customers, and helping them understand their vehicle’s needs—something our customers really value.
Likes: A good diagnostic challenge, a tidy workshop and a cold beer at the end of the week.
Speciality: Pinpointing faults with patience and precision, especially suspension and handling issues.
Fun Fact: Before returning to the motor trade, Glyn worked on industrial valves across the UK—even at power stations!
Nathan is a highly skilled, fully qualified Level 3 Technician and MOT Tester, with a passion for getting things right first time. Having worked in the trade for many years, he brings a wealth of hands-on experience across all aspects of vehicle maintenance, diagnostics and repair.
Since qualifying, Nathan has continued to build on his expertise, gaining numerous additional certifications. His commitment to ongoing learning means he stays right up to date with modern vehicle systems and technology, ensuring our customers always receive the highest standard of care.
Nathan is known for his strong work ethic, attention to detail and calm, confident approach. Whether he’s tackling a complex fault or keeping the workshop running smoothly, he leads by example and supports the team to deliver top-quality workmanship every day.
Likes: Mountain biking, hiking and any excuse to get outdoors.
Speciality: Solving the tricky ones! From complex diagnostics to major mechanical repairs, Nathan loves a challenge and rarely meets a fault he can’t figure out.
Fun Fact: Nathan’s training certificates fill a 3-inch-thick folder… and he’s still adding to it!
Gemma became part of the Customer Service team in February 2022 and stepped up to Supervisor in 2025.
Gemma joined Tip Top Garage with over 16 years’ experience in customer service, administration and compliance roles. Highly organised and calm under pressure, she helps keep the front desk running smoothly while supporting the team and making sure customers receive clear, helpful advice about their vehicles.
With a strong background in the insurance industry, Gemma brings great attention to detail, excellent communication skills and a real focus on customer care. She’s brilliant at juggling the busy day-to-day flow of bookings, queries and paperwork while keeping everything organised behind the scenes.
Likes: Live music and showing off her creative side with face painting.
Speciality: Making sure every customer receives a fair, competitive estimate.
Fun Fact: Gemma can answer the phone, greet a customer, check the diary and solve a problem all at the same time — we’re still not entirely sure how she does it! 😄
Dave is one of our talented home-grown success stories here at Tip Top Garage. Starting his journey with us as an apprentice, he has worked his way up to become a fully qualified Level 3 Technician – a testament to his dedication, skill, and passion for the trade.
Dave brings a calm, focused approach to every job and takes real pride in doing things properly. He has developed a strong reputation in the workshop for tackling more involved repairs, particularly head gasket replacements and rear arm bushes on Fiestas, where his attention to detail really shines.
Always keen to learn and improve, Dave continues to build on his knowledge and skills, making him a valued and trusted member of the team. Customers can feel confident that their vehicle is in safe hands with Dave.
Likes: Getting stuck into challenging repairs and figuring out those jobs that keep other people guessing. Dave loves nothing more than rolling his sleeves up and bringing a poorly vehicle back to life.
Speciality: The bigger the challenge, the better! Dave has a knack for head gasket repairs and is our go-to when it comes to Fiesta rear arm bushes. Precision, patience and doing the job properly are what he’s all about.
Fun Fact: Dave believes there’s no problem that can’t be solved with the right tools, a bit of patience… and a well-earned brew!
Lisa joined the Tip Top Garage team in January 2026 as one of our Customer Service Advisors and is often one of the friendly voices greeting customers when they call or arrive at the garage.
With a strong background in sales and customer communication, Lisa is great at helping customers feel welcome and making sure they have the information they need. She’s highly organised, approachable and enjoys keeping things running smoothly between customers and the workshop team so that everyone has the best experience possible.
Lisa also speaks Spanish and is very confident using digital systems, helping us keep our front-of-house communication efficient and professional.
Likes: Travel, good food and spending time with family and friends.
Speciality: Looking after customers and making sure everything runs smoothly from booking to collection.
Fun Fact: Lisa never sits still for long and always has the next adventure, trip or plan lined up!
Ryan is a Level 3 qualified technician who brings a great mix of fresh energy, solid training, and hands-on experience to the workshop. Since qualifying with City & Guilds in Vehicle Maintenance & Repair, he’s quickly built a strong foundation across diagnostics, servicing, and mechanical repairs.
He’s confident working on a wide range of vehicles and is particularly skilled in fault finding, brake and suspension work, and MOT preparation. Ryan takes pride in using modern diagnostic equipment to quickly identify issues and keep repairs efficient and accurate.
What really stands out about Ryan is his attitude — reliable, detail-focused, and always keen to learn. He works to high standards, keeps the workshop safe and organised, and communicates clearly with both the team and customers.
Ryan is a fantastic addition to the Tip Top team, combining technical ability with a genuine commitment to doing a great job every time.
Likes: Fixing things and getting stuck into a challenge.
Speciality: Diagnostics and electrical fault finding.
Fun Fact: If there’s a warning light on the dashboard, Ryan sees it as an invitation rather than a problem!
Calin is a motivated and hardworking apprentice who brings great energy and enthusiasm to the workshop every day. Currently studying Level 2 Vehicle Maintenance at Coleg Cambria, he’s building a strong technical foundation alongside his hands-on experience at Tip Top Garage.
During his time with us, Calin has quickly developed practical skills across a wide range of tasks—from servicing and brake work to assisting with diagnostics and general workshop duties. He’s always willing to learn, takes pride in doing a job properly, and is known for being reliable, organised and a real team player.
Calin also stands out for his positive attitude and communication skills, whether supporting the technicians in the workshop or helping ensure customers feel looked after.
Likes: Xbox, music and a good laugh with the team
Speciality: Tyre fitting, workshop support and making a great cup of tea ☕
Fun Fact:
One of the youngest members of the team, but already making a big impression with his enthusiasm and can-do attitude.
Tom is a driven and enthusiastic member of the team, bringing a real passion for diagnostics and fault-finding to the workshop. With hands-on experience in the motor trade and a strong foundation in both mechanical and electrical systems, he’s quickly building a reputation as a capable and reliable technician.
Having worked extensively with vehicles, Tom has developed solid practical skills alongside his growing knowledge of specialist diagnostic equipment. He’s always keen to learn, invests in his own tools, and takes pride in improving his skills every day.
Fluent in Welsh, Tom is great with customers and plays an important role in making everyone feel welcome and well looked after. With his ambition to become an MOT tester in the future, he’s definitely one to watch as he continues to progress at Tip Top Garage.
Likes: Learning new skills and getting stuck into diagnostics.
Speciality: Fault finding – Tom loves getting to the bottom of tricky vehicle issues and enjoys the challenge of solving problems that others might miss.
Fun Fact: Fluent in Welsh, so whether it’s “bore da” or bonnet up, Tom’s always happy to help!
Your friendly, local garage!